This suite of services enables your business to utilise its marketing budgets more accurately by using multiple 08XX numbers across DDI’s and reception areas. It facilitates Disaster Recovery by instant re-routing via a web interface, available anytime and anywhere on fail-over of ISDN and analogue lines.

In addition, On-Net Call Recording allows your business to capture all of its conversations for issues relating to dispute resolution and training, etc.

0800 / 0845 / 0870 and 0871

	CallreCall - Billsavers Call Recording
	At last! An effective method to record phone calls without costly technical investment. Literally at the touch of a button, CallreCall, a unique telephone recording service from Billsavers, enables you to record any incoming call from your telephone keypad. To learn more, download the CallreCall PDF file here (6mb)

We provide a comprehensive suite of call centre software capabilities designed to provide telephony and web-based communication applications for sales and service environments. Our application environment supports the development and deployment of standard and customized applications and reporting capabilities such as:

• Auto Attendant
• Automated Call Distribution
• Automated Messaging
• Call Recording
• Online monitoring
• Interactive Voice Response
• Integrated Voice Mail Messaging and Queuing
• Attended Outbound Dialing
• Web Call-Back
• Call transaction reporting

The Predictive dialler handles more aggressive outbound campaigns and has the unique ability of being able to adjust the outbound dial rate immediately with any change in campaign criteria. This is achieved with the Virtual Event machine, which is constantly simulating 10,000,000 calls per second to provide instant alignment with the required pre-dial to ensure high performance with full TPS compliancy.

• The blazing speed of the dialling algorithms means that there is no practicable limit on either the number of agents on a campaign, or the number of campaigns that can be run simultaneously

• The dialling engine is constantly at work, at speeds in excess of 10 million calls a second, to determine the optimum dialling rate

• Abandoned call targets are set to work within applicable national legislation; otherwise they may be set anywhere between 1% and 5%

• Immediate hang-up on abandoned calls

• Full Live reporting capability and comprehensive historical reporting

We can transfer your BT line rentals from your existing BT account; reducing your company’s fixed costs. We can also reduce your company’s variable cost base by reducing the call charges you currently, irrespective of your current deal.

The benefit to your company will be up to 15% discount on your BT line rentals, and up to 70% on your call charges.

Using '090' Premium Rate numbers is proving to be the right move for companies of all shapes and sizes. First and foremost of course, using a Premium Rate number is a direct way to generate revenue from incoming calls.

We are proud to offer some of the most competitive revenue rates available in the UK. The benefits to a business don't just end with revolutionary revenue rates though. Call tariffs range from 10p to £1.50 per minute (including fixed cost tariffs). This allows you to pitch the call charge at exactly the right price both for your service and for your callers.

Detailed call analysis reports are available at all times, making your Premium Rate number a very effective marketing tool. For example, reports can provide highly useful information such as the regional locations of your callers.

LIVE CONVERSATION SERVICES are very straightforward to set up: Your Premium Rate number is simply routed direct to your landline or mobile destination number. There are no charges at any time for amending destination numbers. You also have available the flexibility and convenience offered by a variety of sophisticated
call routing plans. These enable calls to be automatically re-routed using specific triggers
such as Time and Date or Divert on Busy.

Please note all Live Conversation services require prior permission from the regulatory body ICSTIS. Billsavers processes all applications on your behalf. PRE-RECORDED SERVICES are hosted upon a sophisticated IVR (Interactive Voice Response) call processing platform. No equipment needs to be installed at any time. IVR enables your Premium Rate number to automatically receive thousands of peak volume calls. This is invaluable for services such as competitions or vote lines that are likely to receive high volumes of calls during a short space of time. Using IVR is an ideal way to give callers the ability to access information via interactive menu options. You can also collect a variety of information from via caller voice recording or keypad entry. 24/7 dial-in access is provided to update content or retrieve caller messages. Voicemail messages can also be automatically delivered to you via Email.

We offer a range of competitively priced IVR formats. Bespoke applications can also be designed upon request.
SMS Texting Over a billion text messages are sent within the UK every month. Now the explosion of multi-media content being made available means an ever increasing number of handsets are capable of receiving a wide range of fun and innovative content. This has opened up whole new avenues of opportunity for companies looking to open up new revenue streams or to market their products to a target audience.

Assuming you have an ‘opt-in' database of mobile numbers (a legal requirement), then outbound SMS delivery gives you the ability to send a range of information to your target audience. We provide bulk outbound SMS via reliable delivery routes from as little as 3p per text. Corporate rates are also always available for high-volume campaigns. Hardware Their portfolio includes: Data, Cabling Services, Business Management Systems, Voice Processing, Power Protection, Video Conferencing, Maintenance and Leasing, CTI, Network Services and Voice Over IP. Our Partner has also pioneered the second user telecom marketplace and has built a reputation for providing its clients with an unrivalled level of service and high quality value for money products, all backed by their own warranty. With huge investment into advanced test facilities, repackaging and specialist refurbishment techniques, they are unequalled in the second user marketplace.

They supply most major product lines including GPT/Siemens, Northern Telecom, Lucent, Ericsson and Mitel.

Maintenance: The proposition consists of: Getting started: – financial services, project management, installation, – systems configuration and training.

Maintaining performance: – flexible maintenance contracts, remote fault diagnosis – and fix, helpdesks and advice lines Managed services: – proactive alarm (fault) monitoring, system configuration/ – administration (moves, adds and changes) – performance monitoring

Expert advice: advice lines, e-support websites, and technical advisory Investment protection: data backup and storage, security audits, system health checks and business continuity. The Dealer can invoice his customer directly.

Outbound calls can be dialled at the click of a mouse and Procall can keep a full log of the calls made and received. It can even notify you of any missed calls by sending an email which includes the callers number as a hyperlink to allow one touch call, ensuring you never miss an important call.

On screen Busy Lamp Field is included within Procall Enterprise, giving today's equivalent of key and lamp working, but with a host of added benefits. View whether colleagues are busy on the telephone plus the number (and name if stored) of callers.

In addition, Procall allows you to can see if staff are out of the office, answer calls remotely (call pickup), send on screen messages to colleagues, store quick-dial numbers, set up new contacts directly from incoming call details plus a host of other convenient features.

Key Features of Procall Enterprise:
	Designed for Microsoft Outlook® 97, 98, 2000 and XP.
	Record in Outlook Journal, Call distribution to your contacts.
	Easy dialing from screen using Contacts (Includes Exchange public folders)
	Identifies incoming callers with screen pop
	Automatic telephone journal
	Return calls from the Outlook journal
	Lists unanswered calls
	Redial, quickdial
	Plan calls
	Displays callers in the tray (bubblewindow)
	Hold/unhold, toggling, consultation, transfer, conference calls
	Connection state, duration
	Extended search of name and phone numbers.
	Supports all phone number formats.
	Hotkey (system-integrated search out of all applications at the press of a button).
	Individual incoming call tone for each recognised caller
	Send a message to every subscriber

Busy Lamp Field:
	Busy Lamp Field showing the telephone status of up to 100 users
	Display of callers name or number on each extension field (optional)
	Choice of on screen design/layout
	Auto Hide option for convenience when using with PC applications
	Out of Office notification to colleagues See Screen shot below
	User to user screen messaging and reply

Out of office indicator	On screen messaging

At BillSavers, we can offer the following service contracts:

VoIP is here. By using your organizations inter-site data network to route voice traffic as IP packets saves money on telephone bills and its here today.

IP telephone handsets that have all the features of modern sophisticated telephones, such as call forwarding, direct dial extensions, caller ID, call divert, voicemail, conference calling and a powerful contact directory.

Because it's a single, converged network, using the latest Web, IP and broadband technology, it is vastly cheaper to install, manage and maintain than separate telephone and data systems and networks. Yet it also makes it easy to add applications such as unified messaging, conference calling and video conferencing to make staff more efficient
and productive.